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Modo Avanzado Adereso Studio

Modo avanzado

El Modo Avanzado se recomienda para usuarios avanzados ya que permite editar la configuración bot mediante un editor de texto en formato JSON.

Al entrar en esta sección se nos presenta una alerta acerca de que podemos desconfigurar el bot si se modifica erróneamente el código de nuestro bot.

Notion image
 

Una vez que pinchemos “Entendido”, entraremos al editor, donde tendremos los siguientes elementos para interactuar con el código de nuestro bot.

Notion image
 
  1. Versión: Nos permite visualizar distintas versiones de nuestro bot en formato JSON, insertando su código en nuestro editor para poder manipularlo a nuestra conveniencia.
  1. Reiniciar editor: Elimina los cambios realizados, devolviendo nuestro JSON a su última versión guardada.
  1. Guardar nueva versión: Nos permite guardar una nueva versión de nuestro bot, diferenciándola de cualquier otra versión y así poder tener un respaldo en caso de que los cambios realizados no sean satisfactorios. a. Nombre de la versión: Nombre de la versión que se guardará. b. Envergadura de los cambios: Motivo por el cual se realizan los cambios en esta versión. c. Publicar como versión actual: Permite que los cambios se vean reflejados al momento.
  1. Guardar: Permite guardar los cambios definitivos en la versión seleccionada.
  1. Editor de texto: Nos permite modificar el código de nuestro bot siguiendo un formato JSON.
 

Modo Avanzado desde Editor de Flujos e Instrucciones

¿Qué es?

Es un modo de utilizar las instrucciones de flujos de Adereso Studio en formato JSON, lo que habilita la opción de usar y editar instrucciones que aún no están soportadas desde el front del módulo, dando mayor flexibilidad a los equipos técnicos de crear bots.

¿Cómo utilizarlo?

Las instrucciones dentro de un flujo tendrán 2 opciones: edición regular y edición avanzada.

Notion image
 
 

Al hacer click en edición avanzada, se desplegará una ventana con código como el que puedes ver a continuación:

Notion image
 

También puedes elegir agregar instrucciones que solo pueden ser editadas desde el modo avanzado. Aparecerán después de las instrucciones soportadas desde front. Al hacer click en cualquier de éstas, se abrirá el editor de código con la estructura de la instrucción.

Notion image
 

Instrucciones

A continuación se explica cómo utilizar las intrucciones que aún no están soportadas desde el front pero pueden ser utilizadas desde el modo avanzado.

Aritmética

Permite generar operaciones aritméticas entre las variables que maneja el bot.

Ejemplo:

{
                    "instruction": "arithmetic",
                    "next": null,
                    "id": "arithmetic_gather",
                    "name": "",
                    "is_escape": false,
                    "retries": null,
                    "escape_instruction": null,
                    "operations": [
                        {
                            "left": {
                                "type": "memory",
                                "value": "variable_1"
                            },
                            "right": {
                                "left": {
                                    "type": "memory",
                                    "value": "variable_2"
                                },
                                "right": {
                                    "type": "memory",
                                    "value": "variable_3"
                                },
                                "type": "add"
                            },
                            "type": "add"
                        }
                    ],
                    "storage_field": "var_resultado"
                }
 

Tipos de operaciones:

  • add: suma
  • substract: resta
  • multiply: mutiplicación
  • divide: división
 

Tipo de datos:

  • memory: variable de la memoria del bot. Incluye las variables creadas por el bot y las que se toman desde el ticket (Desk)
  • int: número entero
  • float: número decimal
 

Adjuntos

Pueden adjuntarse archivos de tipo imagen, pdf y video.

Ejemplo:

  • Imagen:
{
    "id": "951be829-4995-4a4f-a323-df8aeaecff5d",
    "instruction": "attachments",
    "name": "",
    "next": "76b9e40f-362e-4bfe-9e04-3ab4f3e6f744",
    "escape_logic": null,
    "message": "Mensaje para acompañar adjunto",
    "attachments": [
     {
      "url": "https://storage.googleapis.com/bot_documents_public/%20adereso/T%26C_bsp_AutoFull_ia_265.jpg",
      "image": "https://storage.googleapis.com/bot_documents_public/%20adereso/T%26C_bsp_AutoFull_ia_265.jpg",
      "type": "image"
      }
    ]
}
 
  • Documento:
{
    "id": "951be829-4995-4a4f-a323-df8aeaecff5d",
    "instruction": "attachments",
    "name": "",
    "next": "76b9e40f-362e-4bfe-9e04-3ab4f3e6f744",
    "escape_logic": null,
    "message": "Mensaje para acompañar adjunto",
    "attachments": [
     {
      "url": "https://storage.googleapis.com/bot_documents_public/bsp%20adereso/T%26C_ia_AutoFull_abc_265.pdf",
      "document": "https://storage.googleapis.com/bot_documents_public/bsp%20adereso/T%26C_ia_AutoFull_abc_265.pdf",
      "type": "document"
      }
    ]
}
 
  • Video:
{
    "id": "951be829-4995-4a4f-a323-df8aeaecff5d",
    "instruction": "attachments",
    "name": "",
    "next": "76b9e40f-362e-4bfe-9e04-3ab4f3e6f744",
    "escape_logic": null,
    "message": "Mensaje para acompañar adjunto",
    "attachments": [
     {
      "url": "https://storage.googleapis.com/bot_documents_public/ai%20adereso/T%26C_bsp_AutoFull_abc_265.mp4",
      "video": "https://storage.googleapis.com/bot_documents_public/ai%20adereso/T%26C_bsp_AutoFull_a_265.mp4",
      "type": "video"
      }
    ]
}
 

Consulta HTTP

Esta instrucción permite hacer una llamada de API para obtener o ingresar valores de/a algún sistema externo.

param_value1 es valores de parámetros de la API utilizada.

{variable1} es la manera para tomar el valor contenido dentro de variable1.

name_variable_response es el nombre de la variable donde se almacenará la respuesta de la API.

"method” puede ser "POST", “GET”, “PUT”, dependiendo del método de la API.

 {
                    "id": "equipos_post",
                    "instruction": "http",
                    "name": "",
                    "next": null,
                    "escape_logic": null,
                    "url": "https://endpoint/ejemplo/cliente/123",
                    "method": "POST",
                    "headers": {
                        "Content-type": "application/json",
                        "Authorization": "credenciales apikey"
                    },
                    "body": {
                        "param1": "param_value1",
                        "param2": "{variable1}"
                    },
                    "storage_field": "name_variable_response"
                }

 
{
                    "id": "b04bfd62-fb22-4d81-ad59-96743bf1cc9fg",
                    "instruction": "http",
                    "name": "GET Count ticket",
                    "next": "_WHATSAPP_CHANNEL",
                    "escape_logic": null,
                    "url": "https://adereso-ued3s2sn3q-uc.a.run.app/recontacts/{uid}",
                    "method": "GET",
                    
                    
                    "body": null,
                    "storage_field": "recontact_http"
                },

Asignar variables

Esta instrucción permite asignarle valores a variables del bot.

Siendo name_variable el nombre de la variable y valor_variable el valor que se quiere asignar.

{
    "id": "2ccacb59-b309-4f91-ad13-623ad2973e20",
    "instruction": "set_variables",
    "name": "",
    "next": null,
    "escape_logic": null,
    "variables": {"name_variable": "valor_variable"}
}
 

Generación de resumen de tickets

Dentro de la instrucción de Asignar variables, tenemos la funcionalidad para guardar y utilizar el resumen del ticket en una variable.

En este caso resumen_ia es la variable definida donde se guardará el resumen y max_length es el máximo de caracteres para generar el resumen, puedes cambiar el largo según lo que consideres suficiente y necesario para tu caso de uso.

 {
	    "id": "d7634c84-3172-42a3-a067-ea42abb8d53b",
      "instruction": "set_variables",
      "name": "",
      "next": "6352ac30-cb51-4f04-8794-75fd80ac64ff",
      "escape_logic": null,
      "variables": {
            "resumen_ia": {
               "params": {
                   "max_length": 550,
                   "as_summary": true
                },
                "type": "bot_attribute",
                "value": "conversation"
        }
	   }
   }

Eliminar

Esta instrucción permite eliminar variables del bot.

Para utilizarla, debes agregar los nombres de las variables

{
    "id": "aced575d-365d-44ac-bd89-e7b250bee68f",
    "instruction": "delete",
    "name": "",
    "next": null,
    "escape_logic": null,
    "keys": ["name_variable1","name_variable2","name_variable3"]
}
 

Modo Avanzado General

{
    "bot_name": "Booky📚",
    "bot_job": "Eres Booky, sabes sobre libros y autores, recomiendas libros y ayudas en la elección y compra de un libro",
    "bot_timezone": "America/Santiago",
    "business": {
        "name": "Adereso BSP",
        "short_description": "Librería con envíos de libros a todo Chile",
        "working_hours_config": {
            "off_work_message": "Te comento que nos encontramos fuera de horario de atención. Podemos responderte de LUN a VIE de 9 a 00 hrs, SÁB, DOM y Festivos de 9 a 19 hrs.",
            "working_hours": {
                "monday": [
                    {
                        "start": "09:00",
                        "end": "23:59"
                    }
                ],
                "tuesday": [
                    {
                        "start": "09:00",
                        "end": "23:59"
                    }
                ],
                "friday": [
                    {
                        "start": "09:00",
                        "end": "23:59"
                    }
                ],
                "wednesday": [
                    {
                        "start": "09:00",
                        "end": "23:59"
                    }
                ],
                "thursday": [
                    {
                        "start": "09:00",
                        "end": "23:59"
                    }
                ],
                "sunday": [
                    {
                        "start": "09:00",
                        "end": "19:00"
                    }
                ],
                "saturday": [
                    {
                        "start": "09:00",
                        "end": "19:00"
                    }
                ]
            },
            "off_work_action": {
                "action": "CLOSE_TICKET"
            },
            "allow_message_prefix": true,
            "use_in_business_time_field": false
        },
        "websiteUrl": null
    },
    "content_namespace": "3702_libritos_1724967021602",
    "messages": {
        "derivation_negative": "Lo siento, te derivaré con alguien que pueda ayudarte.",
        "negation_positive": "¿Necesitas algo más?",
        "goodbye": "¡Que te vaya bien!",
        "derivation_neutral": "Te derivaré con alguien que pueda ayudarte. Espera por favor.",
        "not_found_response": "sorry no sé",
        "thanks_positive": "De nada. ¿En qué más puedo ayudarte?",
        "greeting": "Hola, soy {bot_name} 📚. ¿En qué puedo ayudarte?🤗",
        "show_candidates": "No pude formular una respuesta precisa. Encontré estos resultados para tu consulta:",
        "immediate_derivation": "Lo siento, no encontré la respuesta. Te derivaré con alguien que pueda ayudarte.",
        "insult_response": "Dime qué necesitas sin insultos, por favor.",
        "internal_error": "Disculpa, ha ocurrido un error interno. Inténtalo nuevamente por favor."
    },
    "additional_intents": [
        {
            "id": "09929d85-32ba-4a8c-9985-4ec103bc66b6",
            "key": "COMPRA",
            "description": "El cliente dice explícitamente que quiere comprar un libro",
            "keywords": [],
            "examples": [
                {
                    "message": "Quiero comprarlo",
                    "bot_message": ""
                },
                {
                    "message": "Quiero comprar Frankenstein",
                    "bot_message": ""
                }
            ]
        },
        {
            "id": "4257a976-1d98-4ced-aea1-e5799e481b7a",
            "key": "HOROSCOPO",
            "description": "El cliente pide su horóscopo",
            "keywords": [],
            "examples": [
                {
                    "message": "quiero saber mi horóscopo",
                    "bot_message": ""
                },
                {
                    "message": "cuál es mi horóscopo?",
                    "bot_message": ""
                }
            ]
        },
        {
            "id": "305a131f-9b0c-404d-8e75-f4d6eb6426d8",
            "key": "TEST",
            "description": "test",
            "keywords": [
                "test123"
            ],
            "examples": []
        }
    ],
    "ensure_greeting": false,
    "intent_related_resources": {},
    "custom_documents": [],
    "answer_source_config": {
        "anchor_text": null,
        "candidate_anchor_text": null,
        "include_source": false,
        "include_only_predominant": false,
        "max_answer_sources": null
    },
    "flows": [
        {
            "trigger": {
                "intents": [
                    "09929d85-32ba-4a8c-9985-4ec103bc66b6"
                ],
                "type": "intent"
            },
            "subflows_keys": [],
            "key": "nuevo_flujo",
            "active": false,
            "name": "Compra",
            "editing": false,
            "instructions": {
                "7b4ba385-0088-4c33-ad31-2995dc03bf9f": {
                    "id": "7b4ba385-0088-4c33-ad31-2995dc03bf9f",
                    "instruction": "close",
                    "name": "",
                    "next": null,
                    "escape_logic": null,
                    "message": "Gracias por comprar en nuestra librería. Te esperamos para el retiro en Fidel Oteiza 1916. Recuerda que guardamos tu libro por *5 días hábiles*. Pasado este tiempo, el libro queda liberado para otras compras."
                },
                "fb3f1a10-7a95-4f53-a7d9-71c98d908a05": {
                    "id": "fb3f1a10-7a95-4f53-a7d9-71c98d908a05",
                    "instruction": "metadata_update",
                    "name": "",
                    "next": {
                        "type": "jump_to_instruction",
                        "next": "6fdd55e8-d716-4463-9b68-2061f7cf95e6"
                    },
                    "escape_logic": null,
                    "memory_values": {
                        "ticket": {
                            "resumen": "resumen_ia"
                        },
                        "user": {}
                    },
                    "values": null,
                    "from_memory": true
                },
                "6fdd55e8-d716-4463-9b68-2061f7cf95e6": {
                    "id": "6fdd55e8-d716-4463-9b68-2061f7cf95e6",
                    "instruction": "gather",
                    "name": "",
                    "next": {
                        "type": "jump_to_instruction",
                        "next": "13279203-1e49-4d8a-bb6d-709e85f04601"
                    },
                    "escape_logic": null,
                    "message": "Te pido por favor los siguientes datos para ingresar el envío:{data}",
                    "has_validation": true,
                    "validation_message": "Esta es la información que recopilé:\n{answers}\n\nSi la información es correcta, por favor responde con un sí, caso contrario envíame lo que debo modificar.",
                    "data": [
                        {
                            "description": "Domicilio del cliente",
                            "parent": null,
                            "show_on_validation": true,
                            "rules": [],
                            "optional": false,
                            "label": "Dirección (calle, número y depto en caso de que aplique)",
                            "default": null,
                            "key": "direccion",
                            "type": "string"
                        },
                        {
                            "description": "Método de pago del cliente para la compra",
                            "parent": null,
                            "show_on_validation": true,
                            "rules": [],
                            "optional": false,
                            "label": "Método de pago (tarjeta, efectivo)",
                            "default": null,
                            "key": "pago",
                            "type": "string"
                        }
                    ],
                    "force_ai_model": null,
                    "non_context": false
                },
                "1e6729b3-3658-4b25-9069-b2e9b2b55a4c": {
                    "id": "1e6729b3-3658-4b25-9069-b2e9b2b55a4c",
                    "instruction": "metadata_update",
                    "name": "",
                    "next": {
                        "type": "jump_to_instruction",
                        "next": "7b4ba385-0088-4c33-ad31-2995dc03bf9f"
                    },
                    "escape_logic": null,
                    "memory_values": {
                        "ticket": {
                            "resumen": "resumen_ia"
                        },
                        "user": {}
                    },
                    "values": null,
                    "from_memory": true
                },
                "13279203-1e49-4d8a-bb6d-709e85f04601": {
                    "id": "13279203-1e49-4d8a-bb6d-709e85f04601",
                    "instruction": "derivation",
                    "name": "",
                    "next": null,
                    "escape_logic": null,
                    "message": "Gracias. Te vamos a derivar al equipo de despachos para coordinar el envío y el pago de tu compra. \n",
                    "department_id": null
                },
                "874ff9da-f0a5-4dd1-843d-4a453c15a917": {
                    "id": "874ff9da-f0a5-4dd1-843d-4a453c15a917",
                    "instruction": "metadata_update",
                    "name": "",
                    "next": {
                        "type": "jump_to_instruction",
                        "next": "e5487ddc-e75c-4d28-9dc0-05295e20457d"
                    },
                    "escape_logic": null,
                    "memory_values": {
                        "ticket": {
                            "autor": "autor",
                            "libro": "libro"
                        },
                        "user": {}
                    },
                    "values": null,
                    "from_memory": true
                },
                "e5487ddc-e75c-4d28-9dc0-05295e20457d": {
                    "id": "e5487ddc-e75c-4d28-9dc0-05295e20457d",
                    "instruction": "button",
                    "name": "",
                    "next": {
                        "type": "jump_to_instruction",
                        "next": "affb72c2-2eb2-4eda-b2a7-8725c64574dd"
                    },
                    "escape_logic": null,
                    "button": {
                        "type": "button-permanent",
                        "payload": {
                            "buttons": [
                                {
                                    "nlp_examples": null,
                                    "payload": "Delivery",
                                    "type": "postback",
                                    "description": null,
                                    "title": "Delivery"
                                },
                                {
                                    "nlp_examples": null,
                                    "payload": "Retiro en tienda",
                                    "type": "postback",
                                    "description": null,
                                    "title": "Retiro en tienda"
                                }
                            ],
                            "text": "Elige tu opción de despacho:",
                            "blockable": false
                        }
                    },
                    "storage_field": null,
                    "wait_for_input": false,
                    "use_nlp": false,
                    "fallback": "invalid_value",
                    "allow_digression": false
                },
                "34328592-cb0d-459f-9964-2ce14d5e3c6d": {
                    "id": "34328592-cb0d-459f-9964-2ce14d5e3c6d",
                    "instruction": "set_variables",
                    "name": "",
                    "next": {
                        "type": "jump_to_instruction",
                        "next": "fb3f1a10-7a95-4f53-a7d9-71c98d908a05"
                    },
                    "escape_logic": null,
                    "variables": {
                        "historial_chat_ia": {
                            "params": {
                                "max_length": 550,
                                "as_summary": true
                            },
                            "type": "bot_attribute",
                            "value": "conversation"
                        }
                    }
                },
                "affb72c2-2eb2-4eda-b2a7-8725c64574dd": {
                    "id": "affb72c2-2eb2-4eda-b2a7-8725c64574dd",
                    "instruction": "conditional",
                    "name": "",
                    "next": null,
                    "escape_logic": null,
                    "conditions": [
                        {
                            "rule": {
                                "operator": "eq",
                                "type": "message_match",
                                "description": "Rama A",
                                "target_value": "Delivery",
                                "label": "Rama A"
                            },
                            "if_true": "34328592-cb0d-459f-9964-2ce14d5e3c6d",
                            "id": "c5d80b2f-1cd4-47ed-8a86-50115f4bc726"
                        },
                        {
                            "rule": {
                                "operator": "eq",
                                "type": "message_match",
                                "description": "Rama B",
                                "target_value": "Retiro en tienda",
                                "label": "Rama B"
                            },
                            "if_true": "aa14eee3-3daa-4705-994e-ad4ef94474f8",
                            "id": "03e05d25-c31c-4c1b-b08c-5d5a9bc45e1d"
                        },
                        {
                            "rule": {
                                "operator": "neq",
                                "type": "message_match",
                                "description": "De lo contrario",
                                "target_value": "#7!kPd$@^5zL&yfNc#8%v*!t@^rGh#2",
                                "label": "otherwise"
                            },
                            "if_true": "e5487ddc-e75c-4d28-9dc0-05295e20457d",
                            "id": "01a0104d-f174-490b-816f-873ed613323d"
                        }
                    ]
                },
                "54e6d39d-c42e-4987-8c14-8da24e80cfe4": {
                    "id": "54e6d39d-c42e-4987-8c14-8da24e80cfe4",
                    "instruction": "gather",
                    "name": "",
                    "next": {
                        "type": "jump_to_instruction",
                        "next": "874ff9da-f0a5-4dd1-843d-4a453c15a917"
                    },
                    "escape_logic": null,
                    "message": "Para proceder con tu compra, necesito los siguientes datos por favor{data}",
                    "has_validation": true,
                    "validation_message": "Esta es la información que recopilé:\n{answers}\n\nConfírmame con un sí, si es que son correctos.",
                    "data": [
                        {
                            "description": "Libro que quiere comprar",
                            "parent": null,
                            "show_on_validation": true,
                            "rules": [],
                            "optional": false,
                            "label": "Nombre libro",
                            "default": null,
                            "key": "libro",
                            "type": "string"
                        },
                        {
                            "description": "Nombre y apellido del autor o autora del libro",
                            "parent": null,
                            "show_on_validation": true,
                            "rules": [],
                            "optional": false,
                            "label": "Autor/a libro",
                            "default": null,
                            "key": "autor",
                            "type": "string"
                        }
                    ],
                    "force_ai_model": null,
                    "non_context": false
                },
                "aa14eee3-3daa-4705-994e-ad4ef94474f8": {
                    "id": "aa14eee3-3daa-4705-994e-ad4ef94474f8",
                    "instruction": "set_variables",
                    "name": "",
                    "next": {
                        "type": "jump_to_instruction",
                        "next": "1e6729b3-3658-4b25-9069-b2e9b2b55a4c"
                    },
                    "escape_logic": null,
                    "variables": {
                        "resumen_ia": {
                            "params": {
                                "max_length": 550,
                                "as_summary": true
                            },
                            "type": "bot_attribute",
                            "value": "conversation"
                        }
                    }
                }
            },
            "start_instruction": "54e6d39d-c42e-4987-8c14-8da24e80cfe4"
        },
        {
            "trigger": {
                "intents": [
                    "4257a976-1d98-4ced-aea1-e5799e481b7a"
                ],
                "type": "intent"
            },
            "subflows_keys": [],
            "key": "nuevo_flujo220",
            "active": false,
            "name": "Horoscopo",
            "editing": false,
            "instructions": {
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